Difference between revisions of "How to cancel your Spiffy Store"
From Spiffy Stores Knowledge Base
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| − | To cancel your store, | + | We offer a 30 day free trial on accounts as a way for customers to evaluate Spiffy Stores. If you decide not to use Spiffy Stores during your free trial, you don't need to do anything, as your store will automatically close at the end of your free trial. You can also close your store at any time by following the instructions below. |
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| + | If you have already activated your store by entering your credit card details, you will be billed for the period of time you have used Spiffy Stores. | ||
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| + | To cancel your store, you must log in to your store and cancel it. We can't accurately verify your identity based on your email address alone, which is why we provide you with instructions here on how to cancel. By logging into your store with your email address and password you're able to verify your identity and then cancel your account. | ||
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| + | ===Step 1=== | ||
| + | Log in to your store with your "Account Owner" email address and password at | ||
<pre> | <pre> | ||
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</pre> | </pre> | ||
| − | + | ===Step 2=== | |
| + | Once logged in, go to "Accounts -> Store account". | ||
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| + | ===Step 3=== | ||
On the "Store account" page, click the "Please cancel my account" button at the bottom of the page, under 'Need to close your store?' | On the "Store account" page, click the "Please cancel my account" button at the bottom of the page, under 'Need to close your store?' | ||
| − | + | If you have any outstanding invoices, these must be paid before closing your store. | |
Please note that all outstanding invoices must be paid before your account can be closed, including all declined credit card fees that have been generated by failed charges to your credit card account. | Please note that all outstanding invoices must be paid before your account can be closed, including all declined credit card fees that have been generated by failed charges to your credit card account. | ||
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All invoices that have been issued for your account are payable. Cancelling your account does not cancel your outstanding invoices, which remain due and payable even if you decide to close your account. | All invoices that have been issued for your account are payable. Cancelling your account does not cancel your outstanding invoices, which remain due and payable even if you decide to close your account. | ||
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=== Why won't you cancel my store for me? === | === Why won't you cancel my store for me? === | ||
| − | We | + | We will not close your store for you if you request it by email. This is because emails can easily be faked, and stores can be closed without the permission of the store owner... which is why we provide you with instructions here on how to cancel. By logging into your store with your email address and password you're able to verify your identity and then cancel your account. |
Revision as of 10:54, 20 July 2012
We offer a 30 day free trial on accounts as a way for customers to evaluate Spiffy Stores. If you decide not to use Spiffy Stores during your free trial, you don't need to do anything, as your store will automatically close at the end of your free trial. You can also close your store at any time by following the instructions below.
If you have already activated your store by entering your credit card details, you will be billed for the period of time you have used Spiffy Stores.
To cancel your store, you must log in to your store and cancel it. We can't accurately verify your identity based on your email address alone, which is why we provide you with instructions here on how to cancel. By logging into your store with your email address and password you're able to verify your identity and then cancel your account.
Step 1
Log in to your store with your "Account Owner" email address and password at
http://yourstoreaddress.spiffystores.com/admin
Step 2
Once logged in, go to "Accounts -> Store account".
Step 3
On the "Store account" page, click the "Please cancel my account" button at the bottom of the page, under 'Need to close your store?'
If you have any outstanding invoices, these must be paid before closing your store.
Please note that all outstanding invoices must be paid before your account can be closed, including all declined credit card fees that have been generated by failed charges to your credit card account.
All invoices that have been issued for your account are payable. Cancelling your account does not cancel your outstanding invoices, which remain due and payable even if you decide to close your account.
Why won't you cancel my store for me?
We will not close your store for you if you request it by email. This is because emails can easily be faked, and stores can be closed without the permission of the store owner... which is why we provide you with instructions here on how to cancel. By logging into your store with your email address and password you're able to verify your identity and then cancel your account.